Return Policy

The terms and conditions described in the return policy shall apply to all products purchased from the online store of WELLNESS MARKET S-M SA (www.hollandandbarrett.gr) in Greece.

In addition to the rights provided by the return policy, all rights applicable to consumers under the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.  

7.1 Order Cancelation
There is the option of cancelling the order in the e-shop.  

In order to proceed to the cancellation of your order, you can either select through the contact form in the web address http://www.hollandandbarrett.gr  the field “Order Cancellation”, or send an electronic message to the e-mail address: orders@hollandandbarrett.gr, or call in the telephone center of the Company at 2106293860 (for calls from a fixed line charged according to the invoicing policy of your telecommunications provider). In case you have already proceeded to full payment of your order and your order has not yet been handed over to the courier service company, then you will be immediately refunded the monetary value corresponding to the canceled order in the same way you made your transaction (e.g. credit card, PayPal).  

In case that your order has been given to the courier service company, then the refund of the monetary value of the cancelled order will be made by the same method that you have concluded your transaction (e.g. credit card, PayPal), once the products are returned to WELLNESS MARKET S-M SA.

7.2 Defective Products

In the event of a defective product, the Company replaces it or returns to the consumer the money corresponding to the value of the product, upon the relevant request of the consumer.

In case the wrong product has been sent, the online store returns to the consumer the money corresponding to the value of the returned product, the delivery costs, as well as the return costs.

7.3 Withdrawal

You can change your mind within 14 days. In the event of a change of mind, you should notify us, either via the contact form of the web address www.hollandandbarrett.gr in the field «Request for the return of products», or by sending an e-mail to the address:  orders@hollandandbarrett.gr, or by calling to the call center of the Company at 2106293860 (for calls from a fixed line that will be charged according to the invoicing policy of your telecommunications provider). You can also make use of the withdrawal form (product return form), which we have sent you by e-mail together with the purchase receipt for your order.

Once you have notified us that you’ve changed your mind, you can return the products you have ordered, within 14 days. In case the products are not returned within 14 days, then WELLNESS MARKET S-M SA may not accept such return or replenishment. In any case the period provided for the return should be respected, especially when it comes for consumable products and products that can be damaged or expire soon.

Whichever way you select for the request for the return of the products, the return request takes effect from the date you notify the Company of the request to return the products.

The products you wish to return must be in their original condition, unopened and unused.

Exceptions from the withdrawal right

Returns are not accepted for consumable products that are sensitive and have been exposed to extreme temperatures by the customer without protection such as e.g. bars containing chocolate, products that may be altered or expire soon, sealed products that are not suitable for return, for health protection or for hygiene reasons, and that have been unsealed after delivery, products that after their delivery, due to their nature are mixed with other elements, as well as products manufactured according to the consumer’s specifications or clearly personalized. 

Method for the Return of the Products

• You can visit the closest to you HOLLAND&BARRETT store for the return of your products free of charge.
• The return of the products can also be executed through the collaborating courier service company ACS:
• You can visit the closest ACS store, in order to return the products free of charge.
• There is also the option of delivery of the products to be returned, by ACS that will deliver the products at your place with a charge of €2,99. If the product falls into guarantee validity issues due to defect, as well as in case that a wrong product has been sent by the Company, the cost of the return shall not be borne by you.

The products to be returned should have been properly packaged and accompanied:

1) by the purchase receipt; and

2) by the form for the return of the products,

either in physical or in electronic form via e-mail, before returning the products, to the e-mail address: orders@hollandandbarrett.gr.

The shipping address for the products to be returned shall be:  

Holland & Barrett – Kifisia store, Kassaveti str. 7, P.C. 14562 

You agree to care for the good and proper condition of the returned products from the moment they are delivered to you until you will return them to a HOLLAND & BARRETT store or to a collaborating courier service company.

For any information or clarification, you need, you may contact the Company by calling to 2106293860 (for calls from a fixed telephone line with charge according to the invoicing policy of your telecommunication provider).  

Refund of the price of the returned products

Provided you fulfil the requirements for the return, the amount corresponding to the value of the products returned will be refunded to you by the same method of payment of the original transactions (e.g. via credit/debit card, PayPal), unless you wish that another method of payment of the refund is used, as to which you should inform the Company in writing. Furthermore, the amount you spent on the shipping costs of the products you have purchased via the e-shop www.hollandandbarrett.gr will be refunded at your place.

Refunds for returned products will be made as soon as possible. In any case, any refund will be carried out after the Company receives the return and checks whether the return conditions stated in the Returns and Refunds Policy are met.